APA (7th ed.) Citation

Kania, N., & Gruber, T. (2013). Understanding satisfying service encounters in retail banking – a dyadic perspective.

Chicago Style (17th ed.) Citation

Kania, Nathalie, and Thorsten Gruber. Understanding Satisfying Service Encounters in Retail Banking – a Dyadic Perspective. 2013.

MLA (9th ed.) Citation

Kania, Nathalie, and Thorsten Gruber. Understanding Satisfying Service Encounters in Retail Banking – a Dyadic Perspective. 2013.

Warning: These citations may not always be 100% accurate.