APA (7th ed.) Citation

Nasr, L., Burton, J., & Gruber, T. (2015). When good news is bad news: The negative impact of positive customer feedback on front-line employee well-being.

Chicago Style (17th ed.) Citation

Nasr, Linda, Jamie Burton, and Thorsten Gruber. When Good News Is Bad News: The Negative Impact of Positive Customer Feedback on Front-line Employee Well-being. 2015.

MLA (9th ed.) Citation

Nasr, Linda, et al. When Good News Is Bad News: The Negative Impact of Positive Customer Feedback on Front-line Employee Well-being. 2015.

Warning: These citations may not always be 100% accurate.