APA (7th ed.) Citation

Gruber, T., Szmigin, I., & Voss, R. (2009). Developing a deeper understanding of the attributes of effective customer contact employees in personal complaint-handling encounters.

Chicago Style (17th ed.) Citation

Gruber, Thorsten, Isabelle Szmigin, and Roediger Voss. Developing a Deeper Understanding of the Attributes of Effective Customer Contact Employees in Personal Complaint-handling Encounters. 2009.

MLA (9th ed.) Citation

Gruber, Thorsten, et al. Developing a Deeper Understanding of the Attributes of Effective Customer Contact Employees in Personal Complaint-handling Encounters. 2009.

Warning: These citations may not always be 100% accurate.