APA (7th ed.) Citation

McColl-Kennedy, J. R., Gustafsson, A., Jaakkola, J., Klaus, P., Radnor, Z., Perks, H., & Friman, M. (2015). Fresh perspectives on customer experience.

Chicago Style (17th ed.) Citation

McColl-Kennedy, Janet R., Anders Gustafsson, Jaakkola Jaakkola, Philipp Klaus, Zoe Radnor, Helen Perks, and Margareta Friman. Fresh Perspectives on Customer Experience. 2015.

MLA (9th ed.) Citation

McColl-Kennedy, Janet R., et al. Fresh Perspectives on Customer Experience. 2015.

Warning: These citations may not always be 100% accurate.