APA (7th ed.) Citation

Gruber, T. (2011). I want to believe they really care: How complaining customers want to be treated by frontline employees.

Chicago Style (17th ed.) Citation

Gruber, Thorsten. I Want to Believe They Really Care: How Complaining Customers Want to Be Treated by Frontline Employees. 2011.

MLA (9th ed.) Citation

Gruber, Thorsten. I Want to Believe They Really Care: How Complaining Customers Want to Be Treated by Frontline Employees. 2011.

Warning: These citations may not always be 100% accurate.