APA (7th ed.) Citation

Gruber, T., Chowdhury, I. N., & Reppel, A. E. (2011). Service recovery in higher education: Does national culture play a role?

Chicago Style (17th ed.) Citation

Gruber, Thorsten, Ilma Nur Chowdhury, and Alexander E. Reppel. Service Recovery in Higher Education: Does National Culture Play a Role? 2011.

MLA (9th ed.) Citation

Gruber, Thorsten, et al. Service Recovery in Higher Education: Does National Culture Play a Role? 2011.

Warning: These citations may not always be 100% accurate.