APA (7th ed.) Citation

Gruber, T., & Frugone, F. (2011). Uncovering the desired qualities and behaviours of general practitioners (GPs) during medical (service recovery) encounters.

Chicago Style (17th ed.) Citation

Gruber, Thorsten, and Fabricio Frugone. Uncovering the Desired Qualities and Behaviours of General Practitioners (GPs) During Medical (service Recovery) Encounters. 2011.

MLA (9th ed.) Citation

Gruber, Thorsten, and Fabricio Frugone. Uncovering the Desired Qualities and Behaviours of General Practitioners (GPs) During Medical (service Recovery) Encounters. 2011.

Warning: These citations may not always be 100% accurate.