APA (7th ed.) Citation

Gruber, T., Szmigin, I., & Voss, R. (2009). Handling customer complaints effectively: A comparison of the value maps of female and male complainants.

Chicago Style (17th ed.) Citation

Gruber, Thorsten, Isabelle Szmigin, and Roediger Voss. Handling Customer Complaints Effectively: A Comparison of the Value Maps of Female and Male Complainants. 2009.

MLA (9th ed.) Citation

Gruber, Thorsten, et al. Handling Customer Complaints Effectively: A Comparison of the Value Maps of Female and Male Complainants. 2009.

Warning: These citations may not always be 100% accurate.