Gruber, T., Abosag, I., Reppel, A. E., & Szmigin, I. (2011). Analysing the preferred characteristics of frontline employees dealing with customer complaints: A cross-national Kano study.
Chicago Style (17th ed.) CitationGruber, Thorsten, Ibrahim Abosag, Alexander E. Reppel, and Isabelle Szmigin. Analysing the Preferred Characteristics of Frontline Employees Dealing with Customer Complaints: A Cross-national Kano Study. 2011.
MLA (9th ed.) CitationGruber, Thorsten, et al. Analysing the Preferred Characteristics of Frontline Employees Dealing with Customer Complaints: A Cross-national Kano Study. 2011.
Warning: These citations may not always be 100% accurate.