Special section: Advancing customer experience and big data impact via academic- practitioner collaboration

Purpose This paper outlines the purpose, planning, development and delivery of the “1st AcademicPractitioner Research with Impact workshop: Customer Experience Management (CEM) and Big Data”, held at Alliance Manchester Business School on 18th and 19th January 2016, at which four subsequent papers w...

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Bibliographic Details
Main Authors: Jamie Burton, Linda Nasr, Thorsten Gruber, Helen L. Bruce
Format: Default Article
Published: 2017
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Online Access:https://hdl.handle.net/2134/24159
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