APA (7th ed.) Citation

Henneberg, S. C., Gruber, T., Reppel, A. E., Ashnai, B., & Naude, P. (2009). Complaint management expectations: An online laddering analysis of small versus large firms.

Chicago Style (17th ed.) Citation

Henneberg, Stephan C., Thorsten Gruber, Alexander E. Reppel, Bahar Ashnai, and Peter Naude. Complaint Management Expectations: An Online Laddering Analysis of Small Versus Large Firms. 2009.

MLA (9th ed.) Citation

Henneberg, Stephan C., et al. Complaint Management Expectations: An Online Laddering Analysis of Small Versus Large Firms. 2009.

Warning: These citations may not always be 100% accurate.