Operationalisation of service innovation: a systems thinking approach

This paper initialises an effort to explore the impact of an innovative systems thinking approach for service operations design on creating innovation. A qualitative exploratory case study approach in two of the UK’s service sector departments was conducted, using face-to-face semi-structured interv...

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Bibliographic Details
Main Authors: Ayham A.M. Jaaron, Chris Backhouse
Format: Default Article
Published: 2017
Subjects:
Mechanical engineering not elsewhere classified
Service operations
Service innovation
Service sector
Service design
Design thinking
Mechanical Engineering not elsewhere classified
Online Access:https://hdl.handle.net/2134/27715
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