Published 2015
“…The data were transcribed, then analysed using conversation analysis, focusing on the design and placement of offers of assistance.
We identified three types of offers within
a longer ‘offering’ sequence:
1) ‘proposal offers’, which typically appear first in any offering sequence, in which politicians and caseworkers make proposals to help their constituents using formats that request permission to
do so, or check that the constituent does indeed want help (
e.
g., “
do you want
me to”; “
we could…”);
2) ‘announcement offers’, which appear second, and indicate that something has been decided and confirm the intention to act (
e.
g., “
I will
do X”), and
3) ‘request offers’, which appear third, and take for form “let
me do X”. …”
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