Cost, value and effectiveness of librray and information service by Thomas A. Whitehall

“…I needed a bird's eye view of evaluation to understand it. • The realisation that the business of cost, value and effectiveness is becoming a theoretical sub-discipline of library and information studies, and will be treated as such by educators and practitioners unless it can be seen as part of the very practical business of resource management. • A point made by Oldman (1976) about there being two approaches to the management of library resources: listening to the users and trying to fulfil their needs, and investing the resources available in a responsible manner. …”
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