“In my age, we didn’t have the computers”: Using a complexity lens to understand uptake of diabetes eHealth innovations into primary care—A qualitative study by Yu, Catherine H., McCann, Maggie, Sale, Joanna

Co-creating value using customer training and education in a healthcare service design by Damali, Uzay, Miller, Janis L., Fredendall, Lawrence D., Moore, DeWayne, Dye, Cheryl J.

The efficacy of a self-management programme for people with diabetes, after a special training programme for healthcare workers in Taiwan: a quasi-experimental design by Wu, Shu-Fang Vivienne, Liang, Shu-Yuan, Lee, Mei-Chen, Yu, Neng-Chun, Kao, Mu-Jung

Facilitators and barriers of care transitions - Comparing the perspectives of hospital and community healthcare staff by Carman, Eva-Maria, Fray, Michael, Waterson, Patrick

The lost tribe: the importance of healthcare staff and service design during COVID-19 by Schooling, Chloe N, Gyenge, Norbert, Kadirkamanthan, Visakan, James J.P. Alix

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A model for designing healthcare service based on the patient experience by Lee, DonHee

research on smart healthcare services: based on the design of app health service platform

Shaping the Hospital of the Future: Improve the User Experience in the Public Healthcare Sector Through Service Design Education by Giambattista, Angela, Di Lucchio, Loredana, Zolotova, Mariia

Transformative service research and service design: synergistic effects in healthcare by Anderson, Sidney, Nasr, Linda, Rayburn, Steven W.

User Centered Design to Improve Information Exchange in Diabetes Care Through eHealth: Results from a Small Scale Exploratory Study by Fico, Giuseppe, Martinez-Millana, Antonio, Leuteritz, Jan-Paul, Fioravanti, Alessio, Beltrán-Jaunsarás, Maria Eugenia, Traver, Vicente, Arredondo, Maria Teresa