“My place is your place” ‐ Understanding how psychological ownership influences peer‐to‐peer service experiences

This study aims to contribute to the growing literature on peer‐to‐peer services by investigating the relationships among three relevant aspects of such services, namely customers' identification with service providers, customers' feelings of psychological ownership toward the service sett...

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Bibliographic Details
Published in:Psychology & marketing 2022-02, Vol.39 (2), p.390-401
Main Authors: Pino, Giovanni, Nieto‐García, Marta, Zhang, Carol X.
Format: Article
Language:English
Subjects:
customer loyalty
Customer services
peer‐to‐peer services
psychological ownership
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