Contextualizing Emotional Exhaustion and Positive Emotional Display: The Signaling Effects of Supervisors' Emotional Exhaustion and Service Climate

In this study, we investigated how supervisors' emotional exhaustion and service climate jointly influence the relationship between subordinates' emotional exhaustion and their display of positive emotions at work. Using data from frontline sales employees and their immediate supervisors i...

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Bibliographic Details
Published in:Journal of applied psychology 2010-03, Vol.95 (2), p.368-376
Main Authors: Lam, Catherine K, Huang, Xu, Janssen, Onne
Format: Article
Language:English
Subjects:
Adult
Biological and medical sciences
Burnout, Professional - psychology
China
Consumer Behavior
Cues
Emotional Exhaustion
Emotions
Employee Attitudes
Employees
Fatigue
Female
Fundamental and applied biological sciences. Psychology
Hong Kong
Human
Humans
Internal-External Control
Job Satisfaction
Male
Management
Management attitudes
Management Personnel
Management techniques
Managers
Mentors - psychology
Motivation
Occupational psychology
Organization and management. Professional relation
Organizational Culture
Personnel Management
Positive emotions
Professional relationships
Psychology. Psychoanalysis. Psychiatry
Psychology. Psychophysiology
Sales
Sales workers
Social Behavior
Social Environment
Studies
Subordinates
Supervisor-Subordinate interactions
Supervisors
Work
Working Conditions
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