Identifying value-creating aspects in luxury hotel services via third-party online reviews: a cross-cultural study

PurposeThe purpose of the study is to identify critical value-creating elements of luxury services expressed in ratings and reviews posted on third-party sites and examine cross-cultural differences. To this end, the research analyzed online ratings and reviews of luxury hotels posted on TripAdvisor...

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Bibliographic Details
Published in:International journal of retail & distribution management 2022-02, Vol.50 (2), p.183-205
Main Author: Tsiotsou, Rodoula H
Format: Article
Language:English
Subjects:
Consumption
Cultural differences
Culture
Customer services
Hotels & motels
Influence
Marketing
Ratings & rankings
Social networks
Third party
Tourism
User generated content
Value creation
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