From sci-fi to sci-fact: the state of robotics and AI in the hospitality industry

Purpose This paper aims to review the extant hospitality and tourism literature on the state of robotics and artificial intelligence (AI) in the service industry. The aim was to highlight the current areas of research on this emerging topic and identify areas for future application and study. Design...

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Bibliographic Details
Published in:Journal of hospitality and tourism technology 2019-11, Vol.10 (4), p.624-650
Main Authors: Cain, Lisa Nicole, Thomas, John H, Alonso Jr, Miguel
Format: Article
Language:English
Subjects:
Artificial intelligence
Content analysis
Customer services
Hospitality industry
Literature reviews
Qualitative research
Robotics
Robots
Science fiction & fantasy
Tourism
Tourism industry
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