Social innovation in service: a conceptual framework and research agenda

Purpose The purpose of this paper is to provide a framework for guiding social innovation in service (SIS), defined as the creation of novel, scalable and sustainable market based service offerings that solve systemic societal problems. Design/methodology/approach This research provides a review and...

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Bibliographic Details
Published in:International journal of service industry management 2019-08, Vol.30 (3), p.429-448
Main Authors: Aksoy, Lerzan, Alkire (née Nasr), Linda, Choi, Sunmee, Kim, Peter Beomcheol, Zhang, Lu
Format: Article
Language:English
Subjects:
Climate change
College students
Education
Employees
Entrepreneurs
Gender
Inequality
Innovations
Intrapreneurs
Leadership
Management
Marginalized groups
Microfinance
Profitability
Profits
Quality of life
Service industries
Social change
Social entrepreneurship
Social impact
Social innovation
Social responsibility
Society
Supply chain sustainability
Sustainable development
Technological change
Tourism
Underserved populations
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