Improving service employee work affect: the transformative potential of work design

Purpose – The purpose of this article is to employ Self-Determination Theory to explain the mediated impact of work design – empowerment and serial and investiture socialization – on employee work affect. The theory proposes fulfilment of three psychological needs – autonomy, competence, and related...

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Bibliographic Details
Published in:The Journal of services marketing 2014-01, Vol.28 (1), p.71-81
Main Author: Rayburn, Steven W
Format: Article
Language:English
Subjects:
Customer services
Effectiveness
Employees
Empowerment
Hypotheses
Job design
Marketing
Marketing strategy/methods
Services marketing
Socialization
Studies
Well being
Workers
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