Mapping Consumer Sentiment Toward Wireless Services Using Geospatial Twitter Data

Hyper-dense wireless network deployment is one of the popular solutions to meeting high capacity requirement for 5G delivery. However, current operator understanding of consumer satisfaction comes from call centers and base station quality-of-service (QoS) reports with poor geographic accuracy. The...

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Bibliographic Details
Published in:	IEEE access 2019, Vol.7, p.113726-113739
Main Authors:	Qi, Weijie, Procter, Rob, Zhang, Jie, Guo, Weisi
Format:	Article
Language:	English
Subjects:	Algorithms consumer Customer satisfaction Digital media Machine learning Natural language processing Performance enhancement Quality of experience Recurrent neural networks Sentiment analysis social media data Support vector machines Twitter Wireless Wireless communication Wireless networks
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Online Access:	Get full text
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