Reducing ecommerce returns with return credits

Massive ecommerce returns incur considerable costs for e-retailers, erode their competitiveness and make their product returns management complex and difficult. Reducing returns can help e-retailers mitigate these negative consequences. This article focuses on ecommerce returns due to satisfaction-r...

Full description

Saved in:
Bibliographic Details
Published in:Electronic commerce research 2023-12, Vol.23 (4), p.2011-2033
Main Authors: Martínez-López, Francisco J., Li, Yangchun, Feng, Changyuan, Liu, Huaming, López-López, David
Format: Article
Language:English
Subjects:
Business and Management
Computer Communication Networks
Data Structures and Information Theory
e-Commerce/e-business
Economic aspects
Electronic commerce
IT in Business
Operations Research/Decision Theory
Product returns
Repurchase
Retail industry
Side effects
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!