HEALTHQUAL: a multi-item scale for assessing healthcare service quality

The purpose of this study is to examine the measurement dimensions of healthcare service quality proposed in previous studies, quality awards, and service quality accreditation and/or certification systems in the international community. Based on this review, a comprehensive set of healthcare servic...

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Bibliographic Details
Published in:Service business 2017-09, Vol.11 (3), p.491-516
Main Author: Lee, DonHee
Format: Article
Language:English
Subjects:
Business and Management
Empirical Article
Health care industry
Human Resource Management
International
Management
Measurement techniques
Quality of care
Quality of service
Studies
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