The use of rapid-feedback evaluation methods to improve the retention rates of an HIV/AIDS healthcare intervention

A rapid-feedback evaluation (RFE) model is presented as an alternative or complement to comprehensive models of evaluation. RFEs are a four-step process, involving (1) collecting existing data on program performance, (2) collecting new data on program performance, (3) performing a preliminary evalua...

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Bibliographic Details
Published in:Evaluation and program planning 2004-08, Vol.27 (3), p.287-294
Main Authors: McNall, Miles A, Welch, Vincent E, Ruh, Kari L, Mildner, Carolyn A, Soto, Tomas
Format: Article
Language:English
Subjects:
Formative evaluation
HIV care
Integrated care
Internal evaluation
Process evaluation
Retention
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Summary:A rapid-feedback evaluation (RFE) model is presented as an alternative or complement to comprehensive models of evaluation. RFEs are a four-step process, involving (1) collecting existing data on program performance, (2) collecting new data on program performance, (3) performing a preliminary evaluation, and (4) assisting in policy and management decisions. The argument is made that RFEs are preferable to comprehensive models of evaluation when program managers need a rapid and focused assessment of a particular program process. The utility of RFEs is demonstrated by showing how an RFE contributed to improvements in the retention rates of a longitudinal HIV/AIDS care study that targeted a hard-to-retain population. The implementation of changes to retention procedures recommended by the RFE was associated with significant increases in study retention rates. The strengths and limitations of RFEs as an alternative to other evaluation models are discussed.
ISSN:0149-7189
DOI:10.1016/j.evalprogplan.2004.04.003