The efficiency of freedom: Single parents' domestication of mandatory e-government channels

The Danish e-government strategy aims to increase the efficiency of public sector administration by making e-government channels mandatory for citizens by 2015. Although Danish citizens have adopted e-government channels to interact with public authorities, many also keep using traditional channels....

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Bibliographic Details
Published in:Government information quarterly 2015-10, Vol.32 (4), p.380-388
Main Authors: Madsen, Christian Østergaard, Kræmmergaard, Pernille
Format: Article
Language:English
Subjects:
Channel choice
Domestication theory
E-government
Mandatory channels
Offline traffic reduction
Self-service applications
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