It’s worth it! High performance work systems for employee job satisfaction: The mediational role of burnout

This study aims to analyse the mechanisms through which high performance work systems (HPWSs) affect employee job satisfaction in hospitality firms. A sample of 202 hotel employees working on Gran Canaria (Spain) was surveyed, and partial least squares structural equation modelling was applied to an...

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Bibliographic Details
Published in:International journal of hospitality management 2023-01, Vol.108, p.103364, Article 103364
Main Authors: Dorta-Afonso, Daniel, Romero-Domínguez, Laura, Benítez-Núñez, Claudia
Format: Article
Language:English
Subjects:
Burnout
High performance work systems
Human resources management
Job satisfaction
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Summary:This study aims to analyse the mechanisms through which high performance work systems (HPWSs) affect employee job satisfaction in hospitality firms. A sample of 202 hotel employees working on Gran Canaria (Spain) was surveyed, and partial least squares structural equation modelling was applied to analyse the data. The results confirmed both the direct positive effect of HPWSs on job satisfaction and the indirect effect through a reduction in burnout. This study provides the first evidence of burnout as a mediating mechanism in the so-called black box that relates HPWSs to employee outcomes in the context of tourism and hospitality, and it contributes to the field with important theoretical contributions, as well as managerial recommendations. •HPWSs positively and directly affect job satisfaction.•Workers’ burnout mediates the relationship between HPWSs and job satisfaction.•The abilities bundle improve job satisfaction.•The motivation and opportunities bundles reduce burnout.
ISSN:0278-4319
1873-4693
DOI:10.1016/j.ijhm.2022.103364