A screenshot-based task mining framework for disclosing the drivers behind variable human actions

• Published in: Information systems (Oxford) 2024-03, Vol.121, p.102340, Article 102340
• Main Authors: Martínez-Rojas, A., Jiménez-Ramírez, A., Enríquez, J.G., Reijers, H.A.
• Format: Article
• Language: English
• Subjects: Decision model discovery; Robotic Process Automation; Task mining; UI Log; User behavior mining
• ISSN: 0306-4379; 1873-6076
• DOI: 10.1016/j.is.2023.102340

Robotic Process Automation (RPA) enables subject matter experts to use the graphical user interface as a means to automate and integrate systems. This is a fast method to automate repetitive, mundane tasks. To avoid constructing a software robot from scratch, Task Mining approaches can be used to monitor human behavior through a series of timestamped events, such as mouse clicks and keystrokes. From a so-called User Interface log (UI Log), it is possible to automatically discover the process model behind this behavior. However, when the discovered process model shows different process variants, it is hard to determine what drives a human’s decision to execute one variant over the other. Existing approaches do analyze the UI Log in search for the underlying rules, but neglect what can be seen on the screen. As a result, a major part of the human decision-making remains hidden. To address this gap, this paper describes a Task Mining framework that uses the screenshot of each event in the UI Log as an additional source of information. From such an enriched UI Log, by using image-processing techniques and Machine Learning algorithms, a decision tree is created, which offers a more complete explanation of the human decision-making process. The presented framework can express the decision tree graphically, explicitly identifying which elements in the screenshots are relevant to make the decision. The framework has been evaluated through a case study that involves a process with real-life screenshots. The results indicate a satisfactorily high accuracy of the overall approach, even if a small UI Log is used. The evaluation also identifies challenges for applying the framework in a real-life setting when a high density of interface elements is present. •A task mining framework that enhances UI Logs with screenshot-derived features.•Employs decision trees to extract decision drivers from UI.•Key UI elements detected by the decision tree are highlighted as visual feedback.•Effectively uncovers factors influencing human behavior in processes.