Risk perception and intention to discontinue use of ride-hailing services in China: Taking the example of DiDi Chuxing

•Perceived risk affects intention to discontinue use through users’ trust and attitude.•Physical risk and time risk were significant in predicting users’ trust in drivers.•Trust in drivers positively affects users’ trust and attitude towards the platform.•Users’ trust and attitude towards the platfo...

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Bibliographic Details
Published in:Transportation research. Part F, Traffic psychology and behaviour Traffic psychology and behaviour, 2019-10, Vol.66, p.459-470
Main Authors: Ma, Liang, Zhang, Xin, Ding, Xiaoyan, Wang, Gaoshan
Format: Article
Language:English
Subjects:
Attitude toward platform
Attitudes
Automobile drivers
Car pools
Car sharing
Data analysis
Discontinue usage intention
Perceived risk
Perceptions
Ride sharing services
Risk perception
Trust in driver
Trust in platform
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