Analysis of integrated management systems from various perspectives

• Published in: Total quality management & business excellence 2015-12, Vol.26 (11-12), p.1311-1334
• Main Authors: Domingues, J.P.T., Sampaio, P., Arezes, P.M.
• Format: Article
• Language: English
• Subjects: Audit; Benefits; Integrated management systems; Literature review; Social Sciences; Studies; Systems integration; Total quality
• ISSN: 1478-3363; 1478-3371
• DOI: 10.1080/14783363.2014.931064

This article compiles the main topics addressed by management systems (MSs) literature concerning MSs integration by performing a systematic literature review. In this paper, it is intended to present the main limitations of non-integrated management systems (IMSs), the main motivations driving an IMS implementation, the major resistances faced, the most common resultant benefits, the suitable guidelines and standards and the critical success factors. In addition, this paper addresses the issues concerning integration strategies and models, the integration levels or degrees achieved by an IMS and the audit function in an integrated context. The motivations that drive companies to integrate their management subsystems, the obstacles faced and the benefits collected may have internal or external origins. The publishing of standards guiding companies on how to integrate their management subsystems has been done mainly at a national level. There are several models that could be used in order to support companies in their management subsystems integration processes, and a sequential or an all-in strategy may be adopted. Four audit typologies can be distinguished, and the adoption of any of these typologies should consider resource availability and audit team know-how, among other features.