Linking human resources practices, employee satisfaction and engagement in Turkey's hospitality industry: The moderating influences of city/resort and frontline/backline employees

The study explores the relationship between hotel employees' perceptions of human resources practices (HRP), employee satisfaction, and engagement, as well as the mediating role of satisfaction. It also examines whether the relationship between these variables is different for different employe...

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Bibliographic Details
Published in:Journal of human resources in hospitality & tourism 2024-10, Vol.23 (4), p.667-695
Main Authors: Davras, Özgür, Aktürk, Onur
Format: Article
Language:English
Subjects:
City and resort hotel employees
employee engagement
employee satisfaction
frontline and backline hotel employees
human resources practices
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Summary:The study explores the relationship between hotel employees' perceptions of human resources practices (HRP), employee satisfaction, and engagement, as well as the mediating role of satisfaction. It also examines whether the relationship between these variables is different for different employee groups (city-resort hotel and frontline-backline employees). The results showed that HRP positively affect employee satisfaction and job engagement and employee satisfaction mediated the relationship between these two variables. However, the relationship between HRP and employee satisfaction differs for city and resort hotel employees. Implications of these findings are discussed.
ISSN:1533-2845
1533-2853
DOI:10.1080/15332845.2024.2374203