The roles of top management characteristics, human resource management and customer relationships in innovations: an exploratory analysis

This study explores non-R&D determinants of innovations. Following findings from innovation literature, this study focuses on customer relationships, human resource management (HRM) and top management characteristics as possible determinants of innovations. For empirical analyses, this study con...

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Bibliographic Details
Published in:Asian journal of technology innovation 2017-05, Vol.25 (2), p.206-227
Main Author: Ueki, Yasushi
Format: Article
Language:English
Subjects:
ASEAN
customer relationship
human resource management
innovation
Top management
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Summary:This study explores non-R&D determinants of innovations. Following findings from innovation literature, this study focuses on customer relationships, human resource management (HRM) and top management characteristics as possible determinants of innovations. For empirical analyses, this study conducts a questionnaire survey in Lao PDR, Thailand and Vietnam in the beginning of 2017. The results of the questionnaire survey and regression analyses present that customer relationships are significantly correlated with product innovations, whereas HRM practices have significant associations with process innovations. Top management contributes to product innovations only by developing mentoring relationships with their engineers. However, top management may make a significant contribution to innovations, by playing a key role in creating customer relationships to promote knowledge transfer.
ISSN:1976-1597
2158-6721
DOI:10.1080/19761597.2017.1385962