Exploring the impact of customer feedback on the well-being of service entities: A TSR perspective

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Bibliographic Details
Published in:	Journal of service management 2014-01, Vol.25 (4), p.531-555
Main Authors:	Nasr, Linda, Burton, Jamie, Gruber, Thorsten, Kitshoff, Jan
Format:	Article
Language:	English
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Online Access:	Get full text
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