Can both entrepreneurial and ethical leadership shape employees’ service innovative behavior?

• Published in: The Journal of services marketing 2023-03, Vol.37 (4), p.446-463
• Main Authors: Hoang, Giang, Luu, Tuan Trong, Du, Tuan, Nguyen, Thuy Thu
• Format: Article
• Language: English
• Subjects: Behavior; Business ethics; Customer services; Employees; Ethics; Hospitality industry; Innovations; Knowledge; Leadership; Motivation; R&D; Research & development; Values; Workers
• ISSN: 0887-6045; 2054-1651; 0887-6045
• DOI: 10.1108/JSM-07-2021-0276

Purpose Employee’s service innovative behavior lays the groundwork for bottom-up innovation and ongoing service improvement in service firms. Therefore, it is vital for service organizations to understand the antecedents of employees service innovative behavior. Drawing upon the social cognitive theory, this study aims to develop a research model that examines the effects of ethical and entrepreneurial leadership on service innovative behavior. Design/methodology/approach Data were collected from 178 managers and 415 employees working in 178 small- and medium-sized (SME) hotels in Vietnam. Findings The findings showed that ethical leadership has direct and indirect effects on service innovative behavior, while entrepreneurial leadership only influences service innovative behavior via intrinsic motivation. In addition, trust in leader moderates the effect of intrinsic motivation on service innovative behavior Research limitations/implications The study advances current scholarly research on leadership by combining the two areas of entrepreneurial and ethical leadership into one theoretical model and examines how these leadership styles generate hospitality employees’ service innovative behavior through the mediating effect of intrinsic motivation and the moderating effect of trust in leader. Practical implications The findings of this research offer significant implications for SME hotels and their managers. In their recruitment processes, hotels should search for particular personality traits, which have been found to predict ethical and entrepreneurial leadership. Hospitality firms also need to encourage communication between leaders and co-workers to enhance employees’ intrinsic motivation. Originality/value There are calls for research to examine whether both entrepreneurial and ethical leadership styles can be integrated to enhance employees’ positive outcomes. Evidence about the mechanism linking entrepreneurial and ethical leadership to service innovative behavior is limited. With this stated, the current study makes significant contribution to leadership and innovation literature by filling in these voids.