Customer-Specific Robotic Attendant for VR Simulators

With regard to virtual reality (VR) simulators, direct guidance is needed due to the complex procedures and safety of customers compared with simple coin-op amusement games. However, it is difficult for human attendants to repeatedly guide the customer with a high level of service quality. In this a...

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Bibliographic Details
Published in:IEEE transactions on automation science and engineering 2020-10, Vol.17 (4), p.1901-1910
Main Authors: Park, Jehyun, Yong, Hwanmoo, Ha, Seungchul, Lee, Jisuk, Choi, Jongeun
Format: Article
Language:English
Subjects:
Automatic operation
Customer satisfaction
Customer services
Customization
Games
Human-robot interaction
Operating costs
personalized service
Robot vision systems
robotic attendant
Robotics
Simulation
Simulators
Theme parks
Turnover rate
Virtual reality
virtual reality (VR)
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Summary:With regard to virtual reality (VR) simulators, direct guidance is needed due to the complex procedures and safety of customers compared with simple coin-op amusement games. However, it is difficult for human attendants to repeatedly guide the customer with a high level of service quality. In this article, we propose a new type of robotic attendant for VR simulators, which provides personalized high-quality services and automatically operates the VR simulators in VR theme parks. In addition, the robotic attendant improves customer satisfaction by providing personalized services based on the estimation of the customer's age, gender, and game progress. Finally, we experimentally show that the personalized services provided by the robotic attendant improve customer satisfaction. The results of the satisfaction questionnaire and independent-samples t-test validate our proposed scheme.
ISSN:1545-5955
1558-3783
DOI:10.1109/TASE.2020.2980305