The SERVICE Framework: A Public-service-dominant Approach to Sustainable Public Services

In this paper we argue that the new public management has been a flawed paradigm for public services delivery that has produced very internally efficient but externally ineffective public service organizations. Subsequently we develop the SERVICE framework for sustainable public services and public...

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Bibliographic Details
Published in:British journal of management 2015-07, Vol.26 (3), p.424-438
Main Authors: Osborne, Stephen P., Radnor, Zoe, Kinder, Tony, Vidal, Isabel
Format: Article
Language:English
Subjects:
Frame analysis
New public management
Public administration
Public sector
Public services
Social services
Studies
Sustainability
Value chain
Value creation
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