The College Gets Its Act Together: Cutting the Costs of Disputes in Organizations

This case is framed around the personal experience of a faculty member whose dispute with supervisors lead to the resignation of a chair, the eventual firing of a dean, and the loss of good will with key community stakeholders. It focuses on the analysis of an internal grievance process that brings...

Full description

Saved in:
Bibliographic Details
Published in:The Journal of cases in educational leadership 2022-03, Vol.25 (1), p.84-95
Main Author: Crotts, John C.
Format: Article
Language:English
Subjects:
Arbitration
Case Method (Teaching Technique)
Case Studies
Conflict
Conflict Resolution
Grievance Procedures
Universities
Citations: Items that this one cites
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:This case is framed around the personal experience of a faculty member whose dispute with supervisors lead to the resignation of a chair, the eventual firing of a dean, and the loss of good will with key community stakeholders. It focuses on the analysis of an internal grievance process that brings the student to two decision points, namely, (a) what shortcomings exist in the current internal grievance process and (b) what changes should be made to make them fairer and more effective? The case briefly addresses and illustrates the foundational skills of dispute resolution and mediation designed to resolve conflicts efficiently and fairly at the lowest cost.
ISSN:1555-4589
1555-4589
DOI:10.1177/15554589211025580