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From ethical confrontation to suffering: what did the Covid-19 pandemic teach us about the work process in oral health
This multicentric qualitative study aimed to understand how difficulties in the work process were perceived and felt by oral health workers (including dentists, technicians, and assistants) in ethical and mental health terms during the Covid-19 pandemic. A discursive textual analysis was conducted a...
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Published in: | Interface (Botucatu, Brazil) Brazil), 2024, Vol.28 |
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Main Authors: | , , , , , , |
Format: | Article |
Language: | English |
Citations: | Items that this one cites |
Online Access: | Get full text |
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Summary: | This multicentric qualitative study aimed to understand how difficulties in the work process were perceived and felt by oral health workers (including dentists, technicians, and assistants) in ethical and mental health terms during the Covid-19 pandemic. A discursive textual analysis was conducted analyzing responses from 2560 workers to three open-ended questions in a websurvey from August to October 2020 in the Brazilian Southern region. The main difficulties in the work process included understanding the interruption of elective appointments and prioritizing emergencies, accessing services, and implementing biosafety protocols. These difficulties became the basis for several ethical problems, including uncertainties in case prioritization, increased risks, and heterogeneous professional conduct. The suffering of the workers was explicit, including anguish due to public demands, fear of the pandemic situation, work exhaustion, and managerial neglect.
Este estudo qualitativo multicêntrico objetivou compreender como as dificuldades no processo de trabalho foram percebidas e sentidas por trabalhadores de saúde bucal (cirurgiões-dentistas, técnicos e auxiliares) em termos éticos e de saúde mental no enfrentamento da pandemia de Covid-19. Realizou-se a análise textual discursiva das respostas de 2560 trabalhadores a três questões abertas de um websurvey, entre agosto e outubro de 2020, na região sul do Brasil. As principais dificuldades do processo de trabalho foram: compreensão sobre suspensão dos atendimentos eletivos e priorização de urgências; acesso aos serviços; e implementação de protocolos de biossegurança. As dificuldades tornaram-se base para alguns problemas éticos: incertezas na priorização de casos, riscos aumentados e condutas profissionais heterogêneas. O sofrimento dos trabalhadores foi explícito: angústia por cobranças da população, medo pela situação da pandemia, situação de exaustão no trabalho e descaso da gestão.
El objetivo de este estudio cualitativo multicéntrico fue comprender cómo las dificultades en el proceso de trabajo fueron percibidas y sentidas por trabajadores de salud bucal (cirujanos-dentistas, técnicos y auxiliares) en términos éticos y de salud mental en el enfrentamiento de la pandemia de Covid-19. Se realizó el análisis textual discursivo de las respuestas de 2560 trabajadores a tres preguntas abiertas de un websurvey, entre agosto-octubre de 2020, en la región Sur de Brasil. Las principales dificultades del proceso de t |
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ISSN: | 1414-3283 1807-5762 |
DOI: | 10.1590/interface.240316 |