THE POWER OF INTEGRATION TOWARDS SUSTAINABLE PERFORMANCE: A MODEL TO MINIMIZE TECHNOSTRESS AMONG FRONTLINE RESTAURANT EMPLOYEES BY COMBINING JOB AND EMPLOYEE RESOURCES

To develop a model that integrates restaurant and employee resources to overcome technostress and achieve sustainable performance. This qualitative study is based on twenty-two semi-structured interviews with restaurant managers and frontline employees (FLEs) to comprehensively understand how restau...

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Bibliographic Details
Published in:Geo Journal of Tourism and Geosites 2023-09, Vol.49 (3), p.934-945
Main Authors: HASSANIN, Mostafa A., SALEM, Amany E., HELAL, Mohamed Y., ELSHAWARBI, Nabila N., AHMED, Insaf S., MANSOUR, Neveen
Format: Article
Language:English
Subjects:
digital competencies
employee proactivity
jd-r model
job autonomy
social support
sustainable performance
technostress
Online Access:Get full text
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Summary:To develop a model that integrates restaurant and employee resources to overcome technostress and achieve sustainable performance. This qualitative study is based on twenty-two semi-structured interviews with restaurant managers and frontline employees (FLEs) to comprehensively understand how restaurant resources and personnel can be employed to combat technostress and achieve sustainable performance. Restaurant FLEs experience technostress from multiple sources, including unclear work-life boundaries, complex new systems, job insecurity, and the frequent use of new technologies. In addition, restaurant managers and FLEs concur that integrating restaurant and FLE resources is an effective model for reducing technostress and achieving FLEs' sustainable performance. The study expands the JD-R model to address the challenges faced by FLEs in managing technology-induced job demands, offering a comprehensive solution that benefits restaurants and employees. This approach considers the role of both employers and employees in managing technostress, leading to a supportive work environment and improved sustainable performance.
ISSN:2065-1198
2065-0817
2065-1198
DOI:10.30892/gtg.49310-1094