Leading by Doing: Does Leading by Example Impact Productivity and Service Quality?

This paper presents a research model for the creation of organizational value through leading by example. I argue that leading by example serves as a unique value-creation driver by enhancing engagement, productivity, and service quality at the business level. Using a strategy-based resource managem...

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Bibliographic Details
Published in:Academy of Management journal 2021-04, Vol.64 (2), p.458-481
Main Author: Eldor, Liat
Format: Article
Language:English
Subjects:
Charisma
Corporate culture
Criteria
Data quality
Leadership
Organization theory
Organizational behavior
Organizational research
Panel data
Productivity
Quality of service
Resource management
Retail stores
Value
Values
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