Potential benefits of employee portals in public administrations: Implementation and proactive behaviour towards the organization

The aim of this article is the determination of the advantages achieved through the implementation of an employee portal, both for the government and for the users of the portal. We proposed an adaptation of the Huang, Jin and Yang (2004) model, based on the organizational support theory (Eisenberge...

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Bibliographic Details
Published in:Atlantic review of economics 2015, Vol.1 (1), p.1-31
Main Authors: Pérez-Feijoo, Héctor Marcos, Martínez-López, Francisco José, García-Ordaz, Mercedes
Format: Article
Language:English
Subjects:
Adaptation
administración
conducta cívica en las organizaciones
Customization
e-government
Employee attitude
Employee portals
Employees
government
Internal customers
Organization theory
organizational citizenship behaviour
organizational support theory
portales del empleado
Public administration
Self service
Studies
teoría del soporte organizacional
Web portals
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Summary:The aim of this article is the determination of the advantages achieved through the implementation of an employee portal, both for the government and for the users of the portal. We proposed an adaptation of the Huang, Jin and Yang (2004) model, based on the organizational support theory (Eisenberger et al., 1986). This theory predicts a proactive behaviour of employees wheter they perceive a support of the organization. In this case, the trigger for that perception is the satisfaction derived by the benefits to personnel provided by an employee portal. Through an empirical study, conducted among public school teachers, we have found evidence of the perception of organizational support among public employees when the portal is deployes. However we haven't found a link between that support and a proactive behaviour towards the organization.
ISSN:2174-3835
2254-2558
2174-3835