Consumers’ Perception of Risk Facets Associated With Fintech Use: Evidence From Pakistan

• Published in: SAGE open 2023-10, Vol.13 (4)
• Main Authors: Li, Chunling, Khaliq, Nosherwan, Chinove, Leslie, Khaliq, Usama, Oláh, Judit
• Format: Article
• Language: English
• Subjects: Bank technology; Scandals
• ISSN: 2158-2440; 2158-2440
• DOI: 10.1177/21582440231200199

Studies illustrate progress in financial technology in Pakistan; nevertheless, the uncertain obstacle that prevents clients from adopting financial technology remains unclear. The research on the perceived risk, particularly in using financial technology in Pakistan, is limited. Therefore, this research bridges this gap. Two hundred ten members partook in this exploration. We have used the structural equation modeling approach to probe the acquired information and hypothesis. Empirical results show that three of eight perceived risk factors: performance risk, financial risk, and overall risk, have a substantial adverse effect on the intention to utilize financial technology. The highest impact was performance risk, followed by financial risk and overall risk. Whereas the other five risks: social risk, time risk, security risk, legal risk, and psychological risk, statistically have no substantial adverse effect on intent to utilize financial technology. The outcomes help experts better conceptualize and diminish hazard boundaries in planning for the disturbance of financial technology (fintech). Experts are likewise encouraged to focus on fintech’s operational aptitudes and utilitarian framework execution in fintech administrations.