Integrated Care – how to negotiate the Challenges among different Stakeholders

• Published in: International journal of integrated care 2019-08, Vol.19 (4), p.117
• Main Authors: Kaye, Rachelle, Chen, Ofer, Scheter Azulay, Keren, Ron, Reut
• Format: Article
• Language: English
• Subjects: challenges; integrated care; negotiation; stakeholders
• ISSN: 1568-4156; 1568-4156
• DOI: 10.5334/ijic.s3117

Overcoming Integration Failure Through Negotiation – A Workshop for Doers and Planners . "CONNECARE; A Bridge Over Troubled Waters" How to resolve conflicts of interest that prevent integrated care – an interactive workshop to generate solutions for shared dilemmas, based on real-life experience.                   Background: Learnings from a real life integrated healthcare venture: a new general hospital (Samson Assuta Ashdod, Israel) with an integrated care vision, in partnership with a healthcare insurer and provider of community healthcare services (Maccabi) and social services, supported by an H2020 project – CONNECARE -  aimed to create and implement a digitally supported integrated care model. Why is moving from vision to reality so difficult? What are the main obstacles and challenges? How can we overcome the diverse and conflicting interests and perspectives of the major stakeholders? Aims and Objective of the workshop: To identify the different and sometimes conflicting interests of the major stakeholders – the Payer(s) (State, Region, Municipality, social insurer), the providers ( clinicians, provider organizations), the patient and his caregivers   To set up consensus groups with "representatives" of all stakeholders To challenge the participants in the consensus groups to negotiate a workable integrated care model that takes into account the interests of all stakeholders To share learnings among the groups To briefly share 4 patient- centered innovative integrated care solutions that have been implemented in Ashdod with preliminary results Format: Introduction to the workshop (10 minutes) a. Setting the Scene – Dr Rachelle Kaye (4 minutes) b. Barriers to Integration – Hospital Perspective – Dr. Ofer Chen (3 minutes) c. Barriers to integration – Payer/Community Services Perspective –Keren Schecter Azoulay ( 3 minutes) Divide participants into small groups – their task to negotiate an integrated care model that takes into account the needs and interests of each stakeholder group (20 minutes) Presentation of small group findings and discussion - Dr. Rachelle Kaye, moderator (10 minutes) Presentation of integrated care solutions in Ashdod (15 minutes) a. Home Hospitalization and Home Rehabilitation – Dr Ofer Chen (5minutes) b. Community integrated care units in the hospital – Keren SchechterAzulay (5 minutes)                  c. CONNECARE – patient empowerment through digitally supported coordinated care – Reut Ron (5 minutes) Summary of learnings