A real bottleneck that hindered smooth service operation between different units

To date, there has been a tendency to think that difficulty for service operations to run smoothly in healthcare organizations is attributed to resistance by professionals to changes in practices. By contrast, in the Kurashiki Chuo Hospital case reported in this paper, the true cause that obstructed...

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Bibliographic Details
Published in:Annals of business administrative science 2022-12, Vol.21 (6), p.103-115
Main Author: Masami Abe
Format: Article
Language:English
Subjects:
continuous improvement
healthcare
innovation
kaizen
professional
Online Access:Get full text
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