Strategies for Effective Dentist-Patient Communication: A Literature Review

• Published in: Patient preference and adherence 2024-07, Vol.18, p.1385-1394
• Main Authors: Ho, Jasmine Cheuk Ying, Chai, Hollis Haotian, Lo, Edward Chin Man, Huang, Michelle Zeping, Chu, Chun Hung
• Format: Article
• Language: English
• Subjects: communication strategies; Dentist and patient; dentist-patient communication; dentist-patient interaction; medical communication; Methods; Patient compliance; Patient satisfaction; Social aspects
• ISSN: 1177-889X; 1177-889X
• DOI: 10.2147/PPA.S465221

The effectiveness of high-quality dental care predominantly lies on the communication between dentist and patient. However, little literature has reported the importance of these "soft skills" in dental practice. The aim of this literature review is to explore strategies for effective dentist-patient communication. Dentist-patient communication is a bidirectional process involving the exchange of ideas that should be clear (easy to understand), correct (accurate), concise (to the point), complete (with essential information), and cohesive (well-organized). Effective communication empowers patients with the knowledge required to make an informed decision about their own oral health. It not only improves the dentist's efficiency and boosts patient confidence, but also alleviates patients' dental anxiety and fear, addresses patients' needs and preferences, increases patients' adherence, and enhances patient satisfaction. To enhance dentist-patient communication, dentists should take the patient-centered approach as a premise. The approach comprises understanding patients' illnesses, shared decision-making, and mindful intervention at the patient's own pace. In addition, dentists should use simple, succinct language, proper body posture, gestures, facial expressions, and eye contact when interacting with patients. Dentists should show empathy, encourage questions and feedback, employ visual aids, and give ample time to patients. Nowadays, dentists and their patients use messaging applications in their communication. This form of telecommunication is not only a convenient way of communication but also reduces the costs associated with a dentist visit. In conclusion, effective dentist-patient communication is vital for the success of dental practice. Dentists who prioritize communication and build positive relationships with their patients are more likely to achieve positive outcomes and foster the expansion of their dental practice.