Do I Buy It? How AIDET™ Training Changes Residents' Values about Patient Care

Objectives Acquiring communication and interpersonal skills is an important part of providing patient-centered care and improving patient satisfaction. This study explores whether residents' own values about patient communication can be influenced by training. Methods As part of service excelle...

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Bibliographic Details
Published in:Journal of patient experience 2015-05, Vol.2 (1), p.13-20
Main Authors: Braverman, Andrea Mechanick, Kunkel, Elisabeth J., Katz, Leo, Katona, Austin, Heavens, Teresa, Miller, Andrew, Arfaa, Jennifer Jasmine
Format: Article
Language:English
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Summary:Objectives Acquiring communication and interpersonal skills is an important part of providing patient-centered care and improving patient satisfaction. This study explores whether residents' own values about patient communication can be influenced by training. Methods As part of service excellence, a three-hour communication skills training in AIDET™ (Acknowledge, Introduce, Duration, Explanation, Thank You) was delivered to first and second Post-Graduate Year (PGY) residents (n = 123). A survey was designed to measure the value of patient communication and administered pre/post communication skills training. Results Residents' scores about communication values improved significantly for all areas pre- to post-training for patient communication skills (p
ISSN:2374-3743
2374-3735
2374-3743
2374-3735
DOI:10.1177/237437431500200104