Exploring the effects of service provider's organizational support and empowerment on employee engagement and well-being

This paper aims to explore the effects of a service provider's organizational support and organizational empowerment on employee well-being in the healthcare service context. It also investigates if employee engagement has an effect on employee well-being. An empirical study among the employees...

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Bibliographic Details
Published in:Cogent business & management 2020, Vol.7 (1), p.1-19
Main Authors: Rahman, Arafat, Björk, Peter, Ravald, Annika
Format: Article
Language:English
Subjects:
employee engagement
Employee involvement
employee well-being
Empowerment
Internal public relations
organizational empowerment
organizational support
transformative service research
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Summary:This paper aims to explore the effects of a service provider's organizational support and organizational empowerment on employee well-being in the healthcare service context. It also investigates if employee engagement has an effect on employee well-being. An empirical study among the employees (n = 153) of a therapeutic and rehabilitation service provider in Dhaka, Bangladesh reveals that both organizational support and organizational empowerment have positive influences on employee well-being. Although organizational support has the largest effect on employee engagement, the influence of organizational empowerment on employee engagement is not a significant factor. However, employee engagement influences their well-being. The study findings provide insights by explaining the roles that a service provider can play to enhance employee well-being and the strategies that managers can take to realize the positive effects of organizational support and empowerment on well-being.
ISSN:2331-1975
2331-1975
DOI:10.1080/23311975.2020.1767329