Designing e-government services: Key service attributes and citizens’ preference structures

Advances in Internet technologies have led to the popularity of technology-based self-services, with the design of such services becoming increasingly important. Using technology-based services in the public sector as the setting, we identified the key service attributes driving adoption and use of...

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Bibliographic Details
Published in:Journal of operations management 2012-01, Vol.30 (1-2), p.116-133
Main Authors: Venkatesh, Viswanath, Chan, Frank K.Y., Thong, James Y.L.
Format: Article
Language:English
Subjects:
Attitude surveys
Conjoint experiment
Electronic government
IT service management and design
Market segmentation
Preferences
Public management
Service attributes
Studies
Technology adoption
Technology-based self-services
Usability
Web survey
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