Patient care, satisfaction and service quality in health care

It is becoming increasingly important in the healthcare setting to treat patients as consumers and measure their satisfaction with medical services rendered. As such, patient satisfaction should be considered an important output of a country's healthcare system, basically reflecting the stage o...

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Bibliographic Details
Published in:	International journal of consumer studies 2013-05, Vol.37 (3), p.312-319
Main Authors:	Senic, Vladimir, Marinkovic, Veljko
Format:	Article
Language:	English
Subjects:	Client satisfaction Consumer behaviour Consumers Health care Health care delivery Health care industry Health services Interpersonal relations Interpersonal relationships Medical services Patient care Patient satisfaction Patients Personal relationships Physicians polyclinics Quality of care Quality of service Satisfaction Service quality Students Studies
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