The effects of recovery experiences on hotel employees’ subjective well-being, organizational citizenship behavior, and task performance

Drawing upon the effort-recovery model and conservation of resources theory, we examine the mechanisms through which recovery experiences influence hotel workers’ subjective well-being, organizational citizenship behavior, and task performance. Following this, we conducted semi-structured interviews...

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Bibliographic Details
Published in:International journal of hospitality management 2024-08, Vol.121, Article 103798
Main Authors: Huang, Lanlan, Tsai, Henry
Format: Article
Language:English
Subjects:
Conservation of Resources Theory
Effort-Recovery Model
Organizational Citizenship Behavior
Recovery Experiences
Subjective Well-Being
Task Performance
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Summary:Drawing upon the effort-recovery model and conservation of resources theory, we examine the mechanisms through which recovery experiences influence hotel workers’ subjective well-being, organizational citizenship behavior, and task performance. Following this, we conducted semi-structured interviews to delve deeper into the results obtained from structural equation modeling. Results show that employees’ relaxation and mastery over recovery experiences positively and significantly affected their subjective well-being, organizational citizenship behavior, and task performance. No significant relationship was found among psychological detachment, subjective well-being, and task performance, or between control and organizational citizenship behavior. Despite this, organizational citizenship behavior played a mediating role between the three dimensions of recovery experiences and task performance. Theoretical and practical implications are provided. •Recovery experiences have an impact on the well-being, work behavior, and job outcomes of Chinese hotel employees.•Relaxation and mastery experiences affect subjective well-being and organizational citizenship behavior.•Organizational citizenship behavior mediates the impact of the three dimensions of recovery experiences on task performance.•This study employed a quantitative design, including a survey followed by semi-structured interviews.•The theoretical foundation of the study is based on the effort-recovery model and conservation of resources theory.
ISSN:0278-4319
1873-4693
DOI:10.1016/j.ijhm.2024.103798